Question 1

Can travel agents book the Al Andalus, El Transcantábrico Gran Lujo and Costa Verde Express through Spanish Luxury Trains?

Accepted Answer

Yes. Spanish Luxury Trains is the trade desk of Palace Tours, which Renfe lists as an authorised sales agency in the United States for its Trenes Turísticos de Lujo. Travel advisors, host agencies, tour operators and concierge desks can request availability, place bookings and get product support for all three trains from one team.

Question 2

Are the fares commissionable to travel agents?

Accepted Answer

Yes. Bookings made by registered travel agencies are commissionable. Your commission level and payment terms are confirmed to you in writing when your agency registration is approved, before you quote your first client.

Question 3

How do I register my agency?

Accepted Answer

Complete the agency registration form on the Travel Agents page with your agency name, contact details and an industry identifier (IATA, CLIA, ARC, TIDS or your seller-of-travel/business registration). We review each registration and reply by email with your trade terms. You can send an availability request while your registration is being reviewed.

Question 4

Do I need an IATA or CLIA number to work with you?

Accepted Answer

An IATA, CLIA, ARC or TIDS number speeds up approval, but it is not the only option. Independent and home-based advisors can register with a host-agency affiliation or a state seller-of-travel / business registration. Tell us what you have and we will advise.

Question 5

Will you contact my clients directly?

Accepted Answer

We correspond with you as the agent of record throughout the booking. If you would like us to collect passenger details or special requests straight from your clients, tell us and we will copy you on every message.

Question 6

Who operates the trains, and who is responsible for the journey?

Accepted Answer

All three trains are owned and operated by Renfe, Spain's national railway, under its Trenes Turísticos de Lujo brand. Palace Tours is the authorised sales agent: we hold the reservation with Renfe, handle payments and documents, and support you and your client before departure.

Question 7

Is Palace Tours a registered seller of travel?

Accepted Answer

Yes. Palace Tours is a service of TravBuzz Inc., Florida Seller of Travel Registration No. ST41461, with a US office in Hallandale Beach, Florida, and an English-speaking reservations team.

Question 8

How do I check live availability for a client?

Accepted Answer

Send an availability request from the Travel Agents page or the booking desk on the home page with the train, date or month, cabin type and number of guests. We confirm live cabin availability with Renfe and reply with the current fare before you take any deposit from your client.