The questions travel advisors ask us most about working with Spanish Luxury Trains and selling the Al Andalus, El Transcantábrico Gran Lujo and the Costa Verde Express: commission, registration, availability, deposits, 2027 fares and how to match each client to the right train. Register your agency or ask the trade desk.
Yes. Spanish Luxury Trains is the trade desk of Palace Tours, which Renfe lists as an authorised sales agency in the United States for its Trenes Turísticos de Lujo. Travel advisors, host agencies, tour operators and concierge desks can request availability, place bookings and get product support for all three trains from one team.
Yes. Bookings made by registered travel agencies are commissionable. Your commission level and payment terms are confirmed to you in writing when your agency registration is approved, before you quote your first client.
Complete the agency registration form on the Travel Agents page with your agency name, contact details and an industry identifier (IATA, CLIA, ARC, TIDS or your seller-of-travel/business registration). We review each registration and reply by email with your trade terms. You can send an availability request while your registration is being reviewed.
An IATA, CLIA, ARC or TIDS number speeds up approval, but it is not the only option. Independent and home-based advisors can register with a host-agency affiliation or a state seller-of-travel / business registration. Tell us what you have and we will advise.
We correspond with you as the agent of record throughout the booking. If you would like us to collect passenger details or special requests straight from your clients, tell us and we will copy you on every message.
All three trains are owned and operated by Renfe, Spain's national railway, under its Trenes Turísticos de Lujo brand. Palace Tours is the authorised sales agent: we hold the reservation with Renfe, handle payments and documents, and support you and your client before departure.
Yes. Palace Tours is a service of TravBuzz Inc., Florida Seller of Travel Registration No. ST41461, with a US office in Hallandale Beach, Florida, and an English-speaking reservations team.
Send an availability request from the Travel Agents page or the booking desk on the home page with the train, date or month, cabin type and number of guests. We confirm live cabin availability with Renfe and reply with the current fare before you take any deposit from your client.
Ask us when you request availability. Whether a courtesy option can be held, and for how long, depends on the departure and on Renfe's inventory at the time; we confirm any option and its expiry date in writing.
A deposit of 15% of the fare secures the booking, and the balance is due 35 days before departure. Exact amounts and due dates are shown on the booking confirmation we send you.
Renfe sets the fares in euros (EUR), per person. We confirm the payable amount, the accepted payment methods and the due dates on the booking confirmation.
Cancellations and changes follow Renfe's conditions for the Trenes Turísticos de Lujo, which depend on how far ahead notice is given. We send you the exact schedule with every quote so you can share it with your client, and we recommend comprehensive travel insurance on every booking.
Six to twelve months ahead for spring and autumn departures. Cabins are limited (just 14 suites on El Transcantábrico Gran Lujo and 23 on the Costa Verde Express), and the 2026 season is largely sold out, so most new business is now for the 2027 season.
Yes. For groups, tell us the number of cabins and preferred dates and we will check block availability with Renfe. Full-train private charters are arranged with the operator on request.
Yes. We can quote pre- and post-tour hotels in Madrid, Seville, Bilbao, San Sebastián or Santiago de Compostela, private transfers, Paradores and extensions such as Granada, Barcelona or Lisbon, so your client travels on one coordinated itinerary.
Match the train to the client. The Al Andalus suits clients who want southern Spain, Moorish and Roman heritage and Belle Époque carriages (7 days / 6 nights, Madrid to Seville). El Transcantábrico Gran Lujo suits clients who want the largest suites and the most exclusive feel (14 suites, 8 days / 7 nights, San Sebastián to Santiago de Compostela). The Costa Verde Express is the best-value introduction to Green Spain (6 days / 5 nights, Bilbao to Santiago de Compostela).
Renfe's 2027 standard fares, per person in double occupancy: Al Andalus Gran Clase from EUR 7,700 and Suite Deluxe from EUR 9,200; El Transcantábrico Gran Lujo from EUR 11,100 (3-night short routes from EUR 4,800); Costa Verde Express from EUR 5,300 (2-night short routes from EUR 2,800). Always request a live quote before confirming a fare to your client.
The fare is all-inclusive: en-suite cabin accommodation, all meals on board and at selected restaurants en route, wines and drinks with lunch and dinner, guided excursions with a luxury coach and monument entries, onboard entertainment and luggage handling. Transfers to the departure station and hotels before or after the journey are not included but can be added.
Single occupancy carries a supplement on top of the double-occupancy fare. For 2027, the single supplement is from EUR 5,350 (Al Andalus Gran Clase), EUR 6,850 (Al Andalus Suite Deluxe), EUR 8,100 (El Transcantábrico Gran Lujo) and EUR 4,250 (Costa Verde Express). Ask us to confirm the exact single fare on your date.
No. The current Al Andalus route runs between Madrid/Aranjuez and Seville via Toledo, Alcázar de San Juan, Cáceres, Mérida, Jerez de la Frontera, Cádiz and Córdoba. It does not visit Granada or Ronda. If Granada and the Alhambra matter to your client, we can add them as a pre- or post-tour extension.
Yes. The Costa Verde Express is the former El Transcantábrico Clásico, relaunched under its new name in 2022. It is a different train from El Transcantábrico Gran Lujo, so make sure clients and quotes name the right one.
No. Each train stops at a station for the night, so guests sleep without motion. Travel and guided excursions happen by day. This is a useful point for clients who worry about sleeping on a moving train.
Couples and adults who enjoy food, wine, history and slow travel, and clients who want one unpack for a whole week in Spain. Most excursions are gentle walking tours of old towns with some cobblestones and steps; tell us early about any mobility needs, dietary requirements or children in the party and we will check with the operator.
Yes. The 2027 brochures for all three trains are free to download on the Travel Agents page. Enter your agency name, contact details and logo and they are added to the cover, every page and the back page, so you can distribute them under your name; Palace Tours' booking details stay on the brochure. Official photography and itinerary text for proposals are available on request.
Email travel@palacetours.com, call +1 (786) 408-0610 (toll-free 800-724-5120 in the US and Canada), or message us on WhatsApp at +1 786-408-0610. You can also send a question from the Travel Agents page and it goes straight to our reservations team.
Send your question and a Palace Tours reservations specialist will reply to you personally. Good questions become new answers on this page.
Prefer to talk to a person? WhatsApp +1 (786) 454-3555 · travel@palacetours.com · +1 (786) 408-0610 · 800-724-5120 (toll-free, US & Canada)
Palace Tours is a service of TravBuzz Inc. · Fla. Seller of Travel Reg. No. ST41461